Terms and Conditions

Details and Conditions of the services provided.

 

Terms of Use / User Agreement

These Terms of Use, together with the privacy policy available at  Policy") and the rules, policies, terms and conditions set forth in, referred to and/or linked herein, all of which are incorporated herein by reference, are, collectively, the "Agreement".

IMPORTANT: PLEASE REVIEW THIS AGREEMENT CAREFULLY.

 

IN PARTICULAR, PLEASE REVIEW THE MUTUAL ARBITRATION PROVISION IN SECTION 19

This Agreement constitutes a legal agreement between you ("you" or "User") and TYEQ Enterprise, Inc. d/b/a Charlie´s Angels Extreme Cleaning and its affiliates, parents, and subsidiaries (collectively, "Charlie´s Angels" or "us"). This Agreement governs your use of our services and platform that facilitates communications between Users offered through our website located at www.clean4u2.com, as it may be modified, relocated and/or redirected from time to time (the "Site"), and the mobile applications offered by us (the "Apps"). Our services, platform, Site and Apps are collectively referred to as the "Charlie´s Angels Platform".

By sending your electronic signature, using or registering with the Charlie´s Angels Executives or any portions thereof, you hereby expressly acknowledge and agree to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as we may publish from time to time. Please read this Agreement carefully. If you do not agree to accept and be bound by this Agreement, you must immediately inform it to us and stop using Charlie´s Angels Cleaning Services. Charlie´s Angels´ acceptance is expressly conditioned upon your assent to this Agreement in its entirety. If this Agreement is considered to be an offer by us, acceptance is expressly limited to this Agreement.

By using the Charlie´s Angels Cleaning Services, you represent and warrant that: (i) you are at least 18 years old, are at least of the legally required age in the jurisdiction in which you reside, and are otherwise capable of entering into binding contracts; and (ii) you have the right, authority and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement, and that you will so abide. Where you enter into this Agreement on behalf of a company or other organization, you represent and warrant that you have authority to act on behalf of that entity and to bind that entity to this Agreement.

To the extent permitted and except where prohibited by applicable law, these Terms of Use include:

  • Your agreement that either party may compel binding arbitration for most types of disputes, and your agreement to submit to an informal dispute resolution process for at least 30 days prior to the initiation of any claim (Section 19).

  • Your agreement that no claims can be adjudicated on a class basis (Section 19).

  • Your acknowledgment of and agreement to pay Charlie´s Angels Trust and Support Fee that will be applied to each appointment of a Professional Service paid through a charge for electronic payment mainly credit or debit cards. (Section 3(f)).

  • Your acknowledgment of and agreement to Charlie´s Angels cancellation policies and cancellation fees (Section 4(e)).

  • Your agreement to release Charlie´s Angels from liability based on claims relating to Services and otherwise (Section 17) and your agreement to the limitation of time within which a claim can be brought (Section 22).

  • Your agreement to indemnify Charlie´s Angels from claims due to your use, misuse or inability to use the Charlie´s Angels Platform, the Merchandise and/or Professional Services, your violation of this Agreement, applicable laws or third party rights, and/or content or information submitted from your account to the Charlie´s Angels Platform (Section 18).

  • Your consent to any modifications or amendments to this Agreement (Section 23). Your consent to the collection, use, sharing and transfer of your data as outlined in the Privacy Policy as updated from time to time.

  • Charlie´s Angels sole liability with respect to disputes is set forth in the Happiness Guarantee (Section 3(d)). Home Improvement Referrals (as described in Section 3(g)) are NOT covered by the Charlie´s Angels Happiness Guarantee.

  • Your agreement that Charlie´s Angels Happiness Guarantee is limited to only Payments paid by Requesters through the Charlie’s Angels Platform for Professional Services that are booked and paid, and does NOT apply to Home Improvement Referrals or any Professional Services obtained from such Home Improvement Referrals.

 

1. Charlie´s Angels Platform; Background Checks.

a. The Charlie´s Angels Platform. Is a technology platform that makes available certain home services to individuals seeking to obtain home services (“Requesters”) that Charlie´s Angels fulfills using independently-established home service providers customarily engaged in a trade, occupation and/or business of providing the services requested (“Professionals”). Those certain services requested by the Requesters, which are to be completed by the Professionals, are hereinafter referred to as "Professional Services". Professional Services also include Professional Services that are requested through Home Improvement Referrals, which are described further in Section 3(g) below.

b. Background Checks and Licensing. CHARLIE’S ANGELS CHECKS THE BACKGROUNDS OF PROFESSIONALS VIA THIRD PARTY BACKGROUND CHECK SERVICES; PROVIDED, HOWEVER, FOR PROFESSIONALS THAT ARE REQUESTED THROUGH HOME IMPROVEMENT REFERRALS AND FOR PROFESSIONALS THAT ARE ENTITIES THE BACKGROUND CHECK IS LIMITED TO THE OWNER/PRINCIPAL OF THE COMPANY. However, each Requester should exercise caution and common sense to protect its personal safety and property, just as you would when interacting with any person whom you do not know. Certain states may require state-level licensing for projects above specified dollar amounts. We recommend you confirm these licensing requirements with the business and the applicable state and local licensing authorities. In some states, licensing may be required by the county or local authority in which the work is being performed. We recommend you confirm these licensing requirements before proceeding with your project. We always recommend that you ask the Professional to provide you with a copy of their license. CHARLIE´S ANGELS PERFORMS SCREENING SOLELY AT THE TIME THE PROFESSIONAL APPLIES TO REGISTER WITH CHARLIE´S ANGELS COMPANY. CHARLIE´S ANGELS CANNOT AND DOES NOT WARRANT OR REPRESENT THAT A PROFESSIONALS' PROFILE AND BACKGROUND CHECK SCREENING INFORMATION IS UP TO DATE. CHARLIE´S ANGELS IS UNDER NO OBLIGATION TO UPDATE A PROFESSIONAL'S BACKGROUND CHECK OR PROFILE. BY ACCEPTING THIS AGREEMENT AND EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE REQUESTER AGREES TO HOLD CHARLIE´S ANGELS FREE FROM THE RESPONSIBILITY FOR ANY LIABILITY OR DAMAGE THAT MIGHT ARISE OUT OF THE PROFESSIONAL SERVICES. CHARLIE´S ANGELS IS NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER INCLUDING PROFESSIONALS, AND WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH ANY PROFESSIONAL SERVICES.

 

2. Personal Information; User Accounts.

a. Collection of your Personal Information. Some of the materials available on the Charlie´s Angels Platform may require prior registration to access. If you decide to access such materials you will be required to register. We may refuse to grant you, and you may not use, a username, email address or screen name that is already being used by someone else; that may be construed as impersonating another person; that belongs to another person; that violates the intellectual property or other rights of any person; that is offensive; or that we reject for any other reason in our sole discretion. When you complete a registration with us, you will be required to provide certain personal information. You agree that such information will be true, accurate and complete, and that you will update this information promptly when it changes. If you provide any information that is untrue or inaccurate, not current, or incomplete, or if we suspect that your information is untrue or inaccurate, not current, or incomplete, we may, in our sole discretion, suspend or terminate your right to access any material for which registration is required. Any personally identifiable information supplied hereunder will be subject to the terms of the Privacy Policy.

b. Proof of Identity. You will provide us with such proof of identity as we may reasonably request from time to time.

c. Text Messages and Phone Calls. By requesting Charlie´s Angels services, you expressly consent and agree to accept and receive communications from us, including via fax, text (SMS) messages, calls, push notifications and other reasonable means at any of your contact numbers or addresses, even if you are listed on any federal, state, provincial or other applicable "Do Not Call" list, in order that we may provide the services set forth on the Charlie´s Angels Platform, to service your account, to reasonably address matters pertaining to your account, including but not limited to notifying you of, or confirming, appointments that you have scheduled, or for other purposes reasonably related to your service request and our business, including marketing related emails. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. By consenting to being contacted by Charlie´s Angels, you understand and agree that you may receive communications, including marketing communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages, sent by or on behalf of Charlie´s Angels, its affiliates, subsidiaries, parents and/or Users/Professionals, including but not limited to: operational communications concerning your account or use of the Charlie´s Angels Platform or Services, updates concerning new and existing features on the Charlie´s Angels Platform, communications concerning promotions run by us, and news concerning Charlie´s Angels and industry developments. For certain Professional Services, you also expressly authorize Charlie´s Angels to send you an automated prerecorded call confirming your Professional Services request, along with calls from up to four Professionals that can help you with your request to the land-line or mobile phone number you provided, and you understand that either  or the Professionals may use automated phone technology (including autodialed and prerecorded messages) to call you and that your consent is not required to purchase products or services. You agree that by requesting Professional Services, you are entering into a business relationship with Charlie´s Angels and/or Professionals and thus agree to be contacted by Charlie´s Angels and/or Professionals. You acknowledge that you are not required to consent to receive promotional messages as a condition of using Charlie´s Angels Services. If a contact number you have provided to us is no longer your number, you agree to notify us promptly that you can no longer be reached at that number. You represent that you have received, and are authorized to convey to us, the consent of any authorized users on your account to be contacted by us as described in this Section. You agree that all consents provided in this Section will survive cancellation of your account. You may opt-out of receiving promotional or marketing texts or calls from Charlie´s Angels at any time. You may opt-out of receiving all text (SMS) messages from Charlie´s  (including informational or transactional messages) by replying with the word "STOP" to a text message from us; however you acknowledge that opting out of receiving all texts may impact your use of the Charlie´s Angels Platform or the Services. You also acknowledge that Charlie’s Angels or its third party service providers may record customer service calls after notice to you and with your consent, in order to assist you when you contact our customer support services. You agree to Charlie's Angels to use of a service provider to mask your telephone number when you call or exchange text (SMS) messages with a Professional or Requestor using a telephone number provided by Charlie´s Angels. During this process, Charlie’s Angels and its service provider will receive in real time and store call data, including the date and time of the call or text (SMS) message, the parties' phone numbers, and the content of the text (SMS) messages. You agree to the masking process described above and to Charlie's Angels use and disclosure of this call data for its legitimate business purposes.

TO KNOWINGLY INPUT FALSE INFORMATION, INCLUDING BUT NOT LIMITED TO NAME, PHONE NUMBER, ADDRESS OR E-MAIL ADDRESS IS A VERY SERIOUS AND FRAUDULENT MATTER THAT COULD RESULT IN SIGNIFICANT COSTS AND DAMAGES INCLUDING INVASION OF PRIVACY RIGHTS, TO CHARLIE’S ANGELS AND THE PROFESSIONALS, AND TO CONSUMERS, AS WELL AS THE LOSS OF TIME, EFFORT AND EXPENSE RESPONDING TO AND PURSUING SUCH FALSE INFORMATION AND REQUEST, AND FURTHER, COULD RESULT IN REGULATORY FINES AND PENALTIES. ACCORDINGLY, IF YOU KNOWINGLY INPUT FALSE INFORMATION IN A SERVICE REQUEST, INCLUDING BUT NOT LIMITED TO SOME ONE ELSE'S NAME, E-MAIL ADDRESS, PHYSICAL ADDRESS OR PHONE NUMBER OR A RANDOM OR MADE UP NAME, ADDRESS, E-MAIL OR PHONE NUMBER YOU AGREE TO FULLY INDEMNIFY AND BE LIABLE TO CHARLIE’S ANGELS AND EACH PROFESSIONAL WHO PROVIDES SUCH PROFESSIONAL SERVICES, FOR THE GREATER OF: (1) A MINIMUM AMOUNT OF $11,000 TO EACH OF CHARLIE´S ANGELS AND EACH OF THE AFFECTED PROFESSIONALS AND FOR EACH OF THE ACTUAL PERSON(S) AFFECTED BY ANY OF THE IMPROPER, INCORRECT OR FRAUDULENT INFORMATION YOU ENTER (FOR EXAMPLE THE ACTUAL OWNER OF THE E-MAIL ADDRESS OR PHONE NUMBER, ETC.), PER IMPROPER SUBMISSION, PLUS ANY ATTORNEYS FEES COSTS AND EXPENSE RELATING THERETO, IF APPLICABLE, OR (2) THE ACTUAL DAMAGES, DIRECT, PUNITIVE AND CONSEQUENTIAL, AND ANY REGULATORY OR JUDICIAL FINES OR PENALTIES THAT MAY ARISE FROM SUCH INTENTIONAL, MISLEADING, HARMFUL AND FRAUDULENT ACTIVITY, PLUS REASONABLE LEGAL FEES, COST AND EXPENSES RELATING THERETO, WHICH EVER IS GREATER.

e. Emails. CHARLIE´S ANGELS may send you confirmation and other transactional emails regarding the Professional Services. Charlie’s Angels and its affiliates, subsidiaries, parents may also send you emails about other services that we think might interest you ("Promotional Emails"). You can unsubscribe from Promotional Emails at any time by clicking unsubscribe in our email communications or contacting us.

3. Payments; Recurring Services and Recurring Charges; Charlie´s Angels Happiness Guarantee; Claims

a. Payments. Requesters are obligated to pay in advance for those Professional Services and/or Merchandise they OBTAIN through a direct request to the Charlie´s Angels Company or the Charlie´s Angels Platform ("Payments"). Prior to the scheduled Professional Service, we will charge the Requester's credit card according to the amount the Requester has agreed to with respect to those Professional Services and/or Merchandise, the Requester has ordered, and for all purchases and payments for reimbursement costs, fees, expenses or applicable taxes associated with a Professional Service as well as the Trust and Support Fee (as defined in 3(f) below), and the Requester hereby authorizes us to charge the credit card on file in the Requester's Charlie’s Angels Platform account for such amounts. We will use third party services to process credit card information. By accepting this Agreement, you are giving Charlie´s Angels (or a third-party payment processor on Charlie´s Angels´ behalf) permission to charge your on-file credit card, debit card, or other approved methods of payment for fees that you owe Charlie´s Angels. Depending on the transaction you selected or services requested, Charlie´s Angels may charge you on a one-time or recurring basis. All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with the Professional Services must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with Charlie’s Angels at the prices in effect when such charges are incurred. We retain the right, in our sole discretion, to place a hold on the Requester's credit card for an ordered or completed Professional Service transaction. Seventy-two (72) hours after a Professional Service is completed, if there is no complaint by the Requester, we will mark the Professional Service as closed. Except for Professional Services that are requested through Home Improvement Referrals. Except for the Charlie´s Angels Happiness Guarantee in Section 3(d), and the Refund Policy in Section 3(e), no refunds or credits will be provided once the Requester's credit card has been charged, except that at our sole discretion, refunds or credits may be granted in extenuating circumstances, as a result of specific promotions, or to correct any errors we have made. While we will use commercially reasonable efforts to ensure the security of all credit card and all other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold us harmless for any damages that may result therefrom. Requesters will be liable for all transaction taxes on the Professional Service(s) provided (other than taxes based on Charlie´s Angels´ income). If we determine that your actions or performance may result in returns, chargebacks, claims, disputes, violations of our terms or policies, or other risks to Charlie´s Angels or third parties, then Charlie’s Angels may withhold any payments to you for as long as we determine any related risks to Charlie´s Angels or third parties persist. For any amounts that we determine you owe us, we may (i) offset any amounts that are payable by you to us (in reimbursement or otherwise) against any payments we may make to you or amounts we may owe you; (ii) invoice you for amounts due to us, in which case you will pay the invoiced amounts upon receipt; (iii) reverse any credits to your bank account; or (iv) collect payment or reimbursement from you by any other lawful means. If we determine that your account has been used to engage in deceptive, fraudulent, or illegal activity, or to repeatedly violate this Agreement, then we may in our sole discretion permanently withhold any payments to you.

b. Job Rate. The rate for a Professional Service ("Job Rate") as determined by Charlie´s Angels depends on factors, such as location and how frequently a Recurrent Service is ordered, and payment terms may increase. Therefore, the same Professional Service may cost more in a different location or if the Professional Service is ordered less frequently. However, you will be notified prior to any such payment increase with sufficient notice to enable you to cancel the Recurrent Service as set forth herein.

c. Recurrent Service with Automatic Renewal and Recurring Charges.

(i) Recurring Service: When requesting certain Professional Services, Requesters may have the option of choosing that the Professional Service be repeated on a regular basis ("Recurrent Service"). For example, a Requester may choose that a cleaning be performed every two weeks. When a Requester chooses a Recurrent Service, the Charlie´s Angels platform will automatically schedule that Recurrent Service to occur on future dates indefinitely at the frequency requested by Requester. Charlie’s Angels cannot guarantee that the same Professional will be available for each Recurrent Service appointment or that Recurrent Service appointments will not be canceled.

(ii) BILLING, RECURRING CHARGES AND AUTOMATIC RENEWAL: When a Requester signs up for a Recurring Service, Requester will be charged immediately for the initial booking. THEREAFTER, REQUESTER'S AGREEMENT TO PAY FOR THE PROFESSIONAL SERVICE WILL AUTOMATICALLY RENEW AND REQUESTER'S CREDIT CARD WILL BE CHARGED THE SAME NON-PROMOTIONAL AMOUNT, AS ORIGINALLY DISCLOSED TO REQUESTER AT THE TIME OF SIGNING UP FOR THE RECURRING SERVICE, IN ADVANCE OF EACH AUTOMATICALLY SCHEDULED PROFESSIONAL SERVICE APPOINTMENT, AS WELL AS FOR ANY APPLICABLE CANCELLATION FEES AND TAXES.

 

(iii) CANCELLATION OF AUTOMATICALLY RENEWING RECURRING SERVICE: Requesters may cancel the automatically renewing Recurrent Service AT ANY TIME by calling the Charlie´s Angels Support Office at 954-995-8680 or by mailing a notice of cancellation to Charlie´s Angels Extreme Cleaning Attn.: 12850 W State Road 84 Lot 13-10, Davie, FL 33325. REQUESTERS MUST CANCEL MORE THAN TWENTY-FOUR HOURS PRIOR TO THEIR NEXT PROFESSIONAL SERVICE IN ORDER TO AVOID BEING CHARGED CANCELLATION FEES AND/OR FOR THEIR NEXT PROFESSIONAL SERVICE PURSUANT TO CHARLIE´S ANGELS CANCELLATION POLICY AS SET FORTH IN SECTION 4(e).

d. Charlie´s Angels Happiness Guarantee.

i. The Happiness Guarantee provides certain limited additional protections provided by Charlie’s Angels for Professional Services. Subject to the below exclusions and the terms and conditions and limitations herein, if you are dissatisfied with the performance of a Professional Service, Charlie’s Angels, in its sole discretion, will either (a) have the specific Professional Service reperformed  or (b) compensate Requesters the lowest amount of: (1) subject to the exclusions below, up to USD $2,500 per occurrence for losses arising from property damage as a direct result of negligence of a Professional during performance of a Professional Service or (2) up to USD $1,000 for losses arising from damage to floors and items containing granite, marble or any other stone work as a direct result of negligence of a Professional during the performance of a Professional Service the amount shall be limited to up to USD $1,000; or (3) up to USD $2,500, in the aggregate, for losses arising from theft of a Requester's property by a Professional during performance of a Professional Service. The Service Requester is eligible for the Charlie’s Angels Happiness Guarantee provided that the Requester reports the issue within seventy-two (72) hours of the Professional Service appointment to our Requester service by calling the Charlie´s Angels Help Center office at 954-995-8680. If the Service Requester does not report the issue within seventy-two (72) hours of the Professional's completion of the Professional Service, the claim is ineligible for the Charlie´s Angels Happiness Guarantee. For Recurring Services, each Professional Service is treated as a separate occurrence.

ii. If you carry insurance that would cover you in the event of a claim, such as renter's insurance, homeowner's insurance, automobile insurance or an umbrella policy ("Personal Insurance"), You agree that your Personal Insurance is primary and the Charlie´s Angels Happiness Guarantee is secondary. The Charlie´s Angels Happiness Guarantee will only compensate for losses to the extent not otherwise covered by your Personal Insurance and only as permitted herein.

iii. A Requester will be covered under the Charlie´s Angels Happiness Guarantee for a Professional Service, subject to the exclusions in subsection (v) below, provided:

  • The Professional Service is paid for in full;

  • The Requester has not violated this Agreement;

  • The Requester has reported the claim within 72 hours of the Professional's completion of the Professional Service;

  • The Requester's account is in good standing with no outstanding balances owed to Charlie´s Angels Extreme Cleaning;

  • The Requester has identified fragile and other breakable items and communicated the location and identity of those items to the Professional prior to the start of the Professional Service; and

  • The Requestor has accounted for and secured all valuables prior to the start of a Professional Service.

 

iv. What is excluded from the Charlie`s Angels Happiness Guarantee? The "Happiness Guarantee" does not cover the following:

  • losses arising out of acts of nature, including, but not limited to, pollution, earthquakes and weather related events such as hurricanes and tornadoes;

  • losses arising out of interruption of business, loss of market, loss of income and/or loss of use;

  • losses for property damage and theft exceeding the original value and/or replacement value for such property, less any standard depreciation;

  • losses arising from the acts or omissions of a Requester or third party;

  • losses arising from the negligence or misconduct of a third party;

  • losses arising from a manufacturer's or a product's defects;

  • losses from pre-existing damages or conditions of the item or property;

  • losses arising from items supplied by the Requester or due to Requester recommendations (e.g., if a manufacturer recommends affixing furniture to a wall and a Requester declines to have furniture affixed, etc);

  • losses arising from flooding and/or water damage including mold, fungi or bacteria;

  • losses arising from products containing hazardous or harmful materials, acts of terrorism, product liability, or pollution;

  • losses of cash, third party gift cards, and securities;

  • losses as a result of an intentional wrongful act by a Professional;

  • losses arising from normal wear and tear;

  • losses for items that retain their functionality; (e.g., minor cosmetic damage, ordinary wear and tear, a t.v. that has a scratch on the bezel);

  • losses for fine arts, which includes but is not limited to paintings, etchings, printed photos, pictures, tapestries, rare or art glass, art glass windows, valuable rugs, statuary, sculptures, antique furniture, antique jewelry, bric-a-brac, porcelains, antique automobiles, coins, stamps, other collectibles, collections, furs, jewelry, precious stones, precious metals, and similar property of rarity, historical value;

  • losses for damage beyond the specific damaged area (e.g., should flooring sustain damage, any loss is limited to the replacement cost of the square footage that was damaged after deducting for obsolescence and physical depreciation);

  • loss of use damages, including without limitation, loss of use such as property, furniture and the costs of any storage, movement and insurance of furniture in connection with loss of use;

  • losses excluded pursuant to Section 17 of the Agreement;

  • losses based on sentimental and/or undocumented intangible value;

  • losses or damages associated with the unauthorized acquisition of, access to, destruction of, and/or loss of electronic data, including but not limited to films, records, manuscripts, drawings or photographs, data, information, audio or video recordings, files, facts, programs or other materials stored as or on, created or used on, or transmitted to or from, computer software, including systems and applications software, hard or floppy disks, CD-ROMs, tapes, drives, cells, data processing devices, cloud storage, or any other media which are used with electronically-controlled equipment;

  • losses related to repairs outside of the area where the Professional Services were performed;

  • losses of pets, personal liability or damage to shared or common areas;

  • losses arising from shipping costs and/or shipping of replacement items and/or taxes incurred in purchasing the original and/or replacement items;

  • losses of theft without a valid police report, if requested by Charlie´s Angels; and losses with insufficient documentation; and

  • losses occurring after, or unrelated to, the performance of a Professional Service;

  • losses involving products or services, or uses of either, that are prohibited by law;

  • losses due to unforeseeable or latent defects in the premises;

  • losses related to services not explicitly booked through the Charlie’s Angels Platform; and

  • losses reported by third parties.

 

v. How do I submit a Claim? First report of a claim must be made within 72 hours from the Professional's completion of the Professional Service. After the first report, you will be asked to complete the full claim form within 7 days of receipt. If you do not complete the claim form in its entirety within 7 days of receipt, your claim will no longer be eligible for the Charlie’s Angels Happiness Guarantee. We urge you to read through these terms and conditions prior to submitting a claim. All claims will be reviewed on a case-by-case basis.

During Charlie´s Angels claims assessment process, you may be required to provide written detailed: (1) proof of ownership of damaged/missing item; (2) proof of value of damaged/missing item; and (3) proof of damage or loss. If such information is requested, you will have 30 days from the date of the request to send Charlie’s Angels the requested information. If you fail to provide the requested information within the 30 day time period and/or fail to contact Charlie’s Angels to arrange for an extension of time, Your claim will be considered closed and no longer eligible for the Happiness Guarantee. You also agree to: (A) protect and preserve any damaged property that is the basis of a claim from further damage; (B) assist and allow Charlie’s Angels or its insurers access to inspect and make copies, photographs and recordings of anything relating to the claim; (C) accept repairs and/or remediation by a Professional; (D) accept a replacement only if repairs are proven not to be an option; (E) submit requested materials by the dates outlined by the Charlie´s Angels resolutions team; and (F) accept a replacement item subject to the standard depreciation of that item. If any part of Your claim is approved, then as a condition to any payment to You under the Happiness Guarantee, You will be required to execute and deliver to Charlie´s Angels the release agreement within 14 days of receipt of the release agreement from Charlie´s Angels, and assign to Charlie´s Angels or its insurer any rights and remedies you may have to recover amounts paid to you with respect to an approved claim from any party that is financially responsible for the approve claims and any rights in any property that is recovered. The release agreement shall be rescinded and considered null and void if not signed and returned to Charlie´s Angels within 14 days of Your receipt and the claim shall no longer shall be eligible for the Happiness Guarantee.